Note: The June 26 decision by the U.S. Supreme Court in favour of gay marriage makes this post from April all the more germane.
An important goal for many non-profit groups is not just raising money, but changing attitudes about important issues.
An important goal for many non-profit groups is not just raising money, but changing attitudes about important issues.
This is especially true about issues such as climate
change, racism, the environment, or poverty.
Now and then, there are victories—opinions are changed.
But much of the time, much discouragement of NGOs, progress is slow, or
non-existent.
Why is that?
One reason is that most groups frame the issue in terms
of arguments or abstract principles. They speak about rights, or throw out
numbers and percentages.
Inside NGO offices, those things often make sense. But
for average people, eyes glaze over.
Why? Because these things appeal to the head, not to the
heart. And research shows that when it comes to changing behaviour, emotion—the
heart—is more important.
One group that learned this are campaigners for gay
marriage in the U.S.
In the early days of their fight, they focused on discrimination
and about the rights of same-sex couples. They spoke about legal issues, health
benefits, pensions.
And, for a long time, they were losing the battle.
They examined their strategy. Focus groups showed voters
weren’t moved by arguments about rights and equality. They didn’t pay attention
to complex legal arguments or health care policies.
So gay-marriage campaigners changed their approach. They began
sharing human stories about everyday couples who want to show the world their love
and commitment—people going to work, having picnics, playing sports, raising
families.
As the group Freedom to Marry put it: “Over the past
five years, Freedom to Marry and our partners have reshaped the national
conversation on marriage around winning messages focused on love, commitment,
and freedom, while highlighting the journey stories of people in the ‘moveable middle.’
“This shift away from a focus on abstract rights and
benefits has been crucial to the exponential growth in support for marriage.”
It’s working. Fifteen years ago about 25% of Americans
supported gay marriage. Today, it is the majority, at 63%, 37 states permit gay
marriage, and it is before the Supreme Court..
The success, on such a divisive and controversial issue, is nothing short of amazing.
Groups involved in other causes have noticed.
On the immigration issue, campaigners decided not to talk
about policy, but about the pain that results when harsh immigration rules
divide loving families.
They have also promoted stories about “dreamers,” young
migrants brought illegally to America as children, through no fault of their
own, who now want a shot at the American dream.
For groups involved in changing public attitudes, having
a good grasp of facts, figures and policies is important and a key to credibility.
But when it comes to changing minds, the best place to
start is the heart.
And as the experience of the gay marriage movement shows, the best way to change hearts is to tell stories.
For more on this topic, see my post More on What Non-Profit Communicators can Learn from the Success of the Gay Marriage Movement.
For more on this topic, see my post More on What Non-Profit Communicators can Learn from the Success of the Gay Marriage Movement.
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